We hope you love your Bumble & Blot order. If you change your mind about your purchase, you have the right to cancel your order and return your goods in accordance with the policy below.
Your Right to Cancel
As a consumer purchasing online, you have the right to cancel your order within 14 days, without giving a reason.
The 14-day cancellation period begins on the day you, or someone you nominate (other than the carrier), receives the last item in your order.
To cancel your order, please email help@bumbleandblot.com with a clear statement confirming that you wish to cancel your order. Please include your order number where possible.
You must notify us of your decision to cancel before the 14-day cancellation period expires.
Returning Your Order
Once you have told us that you wish to cancel, you must return the goods to us without undue delay and no later than 14 days after the day you notify us of your cancellation.
Returned goods should be sent to:
Bumble & Blot Ltd
59 Highlands Heath
Portsmouth Road
London
SW15 3TX
You are responsible for the cost of returning goods when cancelling an order because you have changed your mind.
We recommend obtaining proof of postage and using an appropriate tracked service, as we cannot be responsible for items that are lost in transit while being returned to us.
Condition of Returned Goods
You are responsible for taking reasonable care of the goods while they are in your possession.
You may handle the goods to the extent necessary to establish their nature, characteristics and functioning, in the same way you reasonably would in a shop.
If goods have been handled beyond what is reasonably necessary and their value has consequently been reduced, we may make a deduction from your refund to reflect that loss in value.
Refunds
If you cancel your order in accordance with your cancellation rights, we will refund the payments we have received from you, including the cost of standard delivery.
If you selected a more expensive delivery option than our least expensive standard delivery service, we will only refund the equivalent cost of our standard delivery option.
Once your cancellation has been accepted, we will issue your refund without undue delay and, where goods have been returned, no later than 14 days after:
-
the day we receive the returned goods; or
-
the day you provide evidence that you have sent the goods back,
whichever is earlier.
If we have offered to collect the goods, or no goods were supplied, we will issue the refund no later than 14 days after you notify us of your decision to cancel.
Refunds will normally be made using the same payment method used for the original purchase, unless we have agreed otherwise with you. You will not incur any fees for receiving your refund.
Faulty, Damaged or Incorrect Goods
If your goods arrive damaged, are faulty, do not conform to their description or are otherwise not of satisfactory quality, please contact us at help@bumbleandblot.com.
Please provide your order number and, where possible, photographs showing the issue. We will assess the problem and work with you to provide an appropriate resolution in accordance with your legal rights.
For packages that arrive visibly damaged, please contact us within 48 hours of delivery where reasonably possible so that we can investigate the issue promptly.
This does not affect your statutory rights.
Changes to Your Order
If you wish to change or cancel your order before the contract has been formed, please contact us as soon as possible at help@bumbleandblot.com.
Once your order has been confirmed, we may not be able to make changes to it before dispatch.
Contact Us
For all returns, cancellations and refund enquiries, please contact:
Bumble & Blot Ltd
Email: help@bumbleandblot.com
Address: 59 Highlands Heath, Portsmouth Road, London, SW15 3TX
We aim to respond to complaints and enquiries with an appropriate solution within 5 days.